Privacy notice
We (also referred to as "We", "Us", or "Our") are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the website https://meritahorro.com (the Meritahorro).
The following principles will be upheld:
Queremos que tomes decisiones informadas sobre cómo usamos y tratamos tus Datos Personales. Utilizamos diversos métodos y procedimientos para entregar información clara y relevante. Si consideramos que necesitas detalles específicos, te los proporcionaremos en el momento oportuno. También responderemos con gusto cualquier pregunta que tengas sobre nuestras prácticas en materia de datos, los controles de cuenta o cualquier limitación aplicable del servicio.
1. ¿El alcance?
Esta política explica los tipos de Datos Personales que Meritahorro recopila de las personas y cómo dichos datos se procesan, se comparten con terceros, se almacenan y se protegen.
Esta Política abarca la información relativa a una persona física identificada o identificable. Una persona física identificable es aquella que puede identificarse directamente o mediante una combinación de información adicional que conservamos o a la que podemos acceder.
En esta Política, "tratamiento" significa cualquier actividad que implique la recopilación o el uso de Datos Personales. Esto incluye organizar, gestionar, estructurar y almacenar Datos Personales.
Nuestros servicios están destinados a un público general y no están diseñados para personas menores de 18 años. No solicitamos ni recopilamos conscientemente información de personas menores de 18 años, ni les permitimos conscientemente utilizar nuestros servicios. Si descubrimos que hemos recopilado información sobre un menor, la eliminaremos tan pronto como sea razonablemente posible.
2. What personal data do we retain about you?
When you access our service or service channels, or visit our website, we collect Personal Data. In some cases, we may ask you to provide it. In others, we collect Personal Data by analyzing how you use our Services or service channels, or when external partners share your information with us.
3. No está obligado a proporcionar datos personales a la empresa, y ello no tendrá consecuencias.
However, you are not required to provide us with any personal data. In some circumstances, choosing not to provide certain personal data may limit our ability to provide the services or prevent users from accessing the website.
4. What types of personal data may we collect? When you visit our website, we may collect the following personal information:
This includes information about your online activity records and traffic data (including your IP address, access date, and access time), the language you use, software error logs, browser type, and information about the device you use to access the service. The information we collect is not considered personal data and cannot be used to identify you.
Personal data we receive from you: any personal data you choose to provide to us when you connect, through us, to a third-party online trading platform.
Personal information you provide directly to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.
5. Transparencia y motivos para el tratamiento de sus datos personales
The Company processes your Personal Data for the purposes described in this section, using transparent data processing and security practices.
The Company uses Personal Data relating to you only when there is a clear and appropriate reason. The following explains when the Company may process your Personal Data:
- You have given your consent for us to process your Personal Data for one or more purposes. This applies when you submit personal information through the Website so that we can transfer it to a third-party trading platform.
- The Company or a third party may need to process data to pursue legitimate interests. For example, this may be necessary to improve Our Services or defend against legal claims.
- Processing is governed by clear service standards.
Contáctenos por correo electrónico para obtener más información sobre cómo tratamos la información y las medidas que utilizamos para protegerla.
A continuación, encontrará un resumen de los motivos por los que podemos utilizar la información que nos proporciona, incluidos los fines pertinentes relacionados con la cuenta, el servicio y la seguridad, cuando impliquen Datos Personales.
Alcance, Transparencia
1. Upon your request, we may collect your Personal Data and share it with external providers to help you access digital trading services. We will do so only when you ask us to arrange this.
Ha consentido el tratamiento de sus Datos Personales para una o varias finalidades.
2. We may need Personal Data to respond to your requests, questions, or concerns, and to address any inquiry you have about the Services.
The processing is necessary for the purposes of the legitimate interests pursued by the Company or a third party.
3. Los Datos Personales se tratan únicamente cuando es necesario para respaldar la administración de cuentas, la seguridad de la plataforma y los requisitos claramente establecidos del servicio.
Processing is necessary to provide secure and reliable account services.
4. To improve Our Services. We may use Personal Data to improve Our Services, including crash reports and malfunction reports that We collect in connection with the Services.
Processing is necessary for the legitimate interests of the Company or a third party.
5. Para prevenir el fraude y el uso indebido de nuestros servicios
El tratamiento es necesario para satisfacer los intereses legítimos de la Empresa o de un tercero.
6. To carry out and manage activities that support the operation of Our Services, which may include internal administrative functions, business development, strategic decision-making, internal review processes, and related activities.
Processing is necessary for the legitimate interests of the Company or a third party.
7. We conduct analyses, including statistical analyses, and use various analytical techniques, including statistical methods, to support decisions on a wide range of matters.
Processing is necessary for the legitimate interests of the Company or a third party.
8.
To safeguard our assets, rights, and interests, as well as those of third parties, we have established processes to bring and defend legal actions.
We may process Personal Data when necessary to protect our rights, interests, and assets, or those of third parties, in accordance with the relevant agreements, conditions, terms, and policies.
Processing is necessary for the legitimate interests of the Company or a third party.
6. Cesión de datos personales a terceros
The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address data services, and user experience analytics.
You may also ask us to provide certain Personal Data about you to third-party trading platforms. In these circumstances, we will provide those platforms with the Personal Data you have provided to us. Their use of your Personal Data will be subject to their own privacy policies. Your Personal Data may be shared with more than one trading platform.
The Company may share Personal Data with affiliated entities or business partners. This may provide the Company with resources to strengthen and improve the products and services offered to clients.
Where necessary to safeguard the rights or assets of third parties, the Company may apply appropriate account controls, security practices, and transparent data processing procedures.
We may also share Personal Data about you with potential investors, buyers, or lenders of the Company or another group company when a relevant transaction is under consideration. This may include the transfer or sale of assets belonging to the Company or another group company, or form part of any merger, restructuring, consolidation, or insolvency involving the Company or another group company.
7. Cookies y servicios de terceros
Third-party services may be used, such as companies that provide advertising on our website or analytics services. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device whenever you visit or access the website. Cookies collect information about your preferences and browsing habits to improve your user experience, remember your choices, and tailor products and services that may interest you. Cookies are also used for statistical and analytical purposes.
Some of the cookies we use are session cookies. These are temporarily downloaded to your device and remain there for a short period until you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a period after you close your browser. They help the Website recognize you as a returning user and make it easier for you to revisit and use the website.
Categorías de cookies:
Podemos usarlos para la finalidad prevista:
1. Las cookies son esenciales para que el sitio funcione
These cookies are necessary to access the features you have requested and to navigate our website. They are used to provide the information, products, and services you have requested.
They are also required for your device to download and stream data. This allows you to browse the website, use its features, and return to pages you have previously visited.
Cookies collect personal data, such as your username and most recent login date, to confirm that you are signed in to the site. Session cookies are deleted when you close your web browser.
2. Cookies funcionales
Cookies allow us to recognize you each time you visit our website and remember your settings and preferences.
Cookies collect personal data, such as your username and the date of your last login, to confirm that you are logged in to the website. Session cookies are deleted when you close your web browser.
3. Cookies de rendimiento
We use cookies to collect statistical data about site performance and help improve it. They also allow us to analyze how our website is used.
Las cookies almacenan datos anónimos que no se vinculan a una persona física identificada o identificable. Algunas se eliminan al cerrar el navegador, mientras que otras pueden permanecer almacenadas en su dispositivo de forma indefinida.
Cookies are blocked or have been deleted
To block or delete cookies, change your browser settings. Below are links to help you do this in some of the most commonly used browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, if this occurs, some or all Website functions and features may not work as intended.
ONLINE TRACKING NOTICE
This service currently does not respond to Do Not Track signals.
8. Retention of your personal data
The Company will retain your Personal Data for as long as necessary to fulfill the purposes for which it is processed, as described in this Policy, or for longer when required to support account controls, security practices, and service standards.
We will share your information with third-party trading platforms for 12 months. If you give your consent, we will continue sharing your data for another 12 months.
We periodically review the Personal Data we retain to ensure it remains necessary.
9. Personal data transfers to a third country or an international organization
Your personal information may be transferred to other countries. This means your personal data may be sent to a third country outside your country of residence, to an international organization, or to another jurisdiction. The Company takes appropriate measures to protect the Personal Data you provide and to help ensure that data users can exercise their rights and access effective legal remedies.
These protections and safeguards are available to all individuals residing in the EEA (European Economic Area).
- Transfer to a third country or international organization that maintains adequate safeguards for Personal Data, supported by transparent security practices, clear data processing rules, and appropriate controls designed to protect the information throughout the transfer process.
- La transferencia se gestiona conforme a un acuerdo claro entre las entidades públicas o las autoridades competentes, con condiciones transparentes, controles definidos y estándares de servicio.
- The transfer was managed through established data protection clauses and security practices designed to support the responsible processing of personal data. We apply transparent data transfer procedures, documented controls, and service standards to help protect information when it is processed across borders.
La Empresa puede proporcionar información detallada sobre las medidas de seguridad utilizadas para proteger sus Datos Personales durante su transferencia a terceros países u organizaciones internacionales. Para solicitar dicha información, envíe un correo electrónico a info@meritahorro.com
10. Seguridad de los datos personales
Adoptamos medidas organizativas y técnicas adecuadas para proteger los Datos Personales. Estas medidas están diseñadas para reducir el riesgo de destrucción accidental o ilícita, pérdida, alteración o acceso no autorizado.
Sin embargo, no podemos garantizar ni asegurar que sus Datos Personales permanezcan seguros o libres de errores en todo momento. No podremos ser considerados responsables de pérdidas intangibles, incidentales o consecuentes derivadas del uso o la divulgación de Datos Personales, incluida la divulgación causada por errores de transmisión, el acceso no autorizado de terceros o circunstancias fuera de nuestro control razonable.
En determinadas circunstancias fuera de nuestro control, es posible que debamos compartir Datos Personales que le conciernan con terceros, como proveedores de servicios o autoridades públicas. Cuando esto ocurra, no podremos controlar las medidas de seguridad aplicadas a sus Datos Personales por dichos terceros.
Los Datos Personales no pueden transmitirse por internet con total seguridad. La Empresa no puede garantizar la seguridad de los Datos Personales que usted nos transmita en línea.
11. Links to third-party websites
Our website may include links to third-party websites and applications. These websites and applications operate independently and are not controlled by the Company. We are not responsible for how they collect or process Personal Data, and this Policy does not apply to any activity carried out through them.
Before accessing or using any third-party website or application, we recommend that you review its privacy policy and practices. We also suggest that you consider them carefully before providing any Personal Data.
12. Changes to this Policy
When visiting third-party websites or applications, we recommend that you read their privacy policies before deciding whether to access or use their services. We also suggest carefully considering your decision before providing them with any Personal Data.
13. Sus derechos sobre su información personal
You have the right to ask us to confirm whether Personal Data concerning you is being collected, to correct any inaccuracies, and to delete Personal Data we no longer need. You may also ask us to restrict certain types of processing of your personal information.
If you reside in the EEA, please refer to this page:
These rights apply to information you provide to us and to other Personal Data concerning you. You may request to exercise your rights by emailing the address provided below.
Right of access
You may ask the Company to confirm whether your Personal Data is being processed. If it is, you may request access to that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. The information will be provided electronically if you request it in that format.
Your right of access to Personal Data must not adversely affect the rights and freedoms of others. If a request could prejudice another person’s rights or freedoms, the Company may refuse to comply with it or limit the information provided.
Right to rectification
You may ask the Company to correct inaccurate Personal Data. You may also ask that incomplete Personal Data concerning you be completed, taking into account the purpose for which it is processed.
Right to erasure
You may request erasure where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) You withdraw your consent and there is no other legal basis for the processing; (c) You object, on grounds relating to your circumstances, to the processing of Personal Data based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with an applicable legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation requiring processing under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Restriction of processing
If you are concerned about the accuracy of your Personal Data, you may ask the Company to restrict its processing while the information is verified.
When you request restriction of processing, Personal Data may generally only be stored, unless you give consent, or where it is necessary to establish, exercise, or defend legal claims, protect another person’s rights, or address an important matter of public interest within the European Union or a Member State.
Right to data portability
Where processing is automated and based on your consent or on a contract with you, you may request the Personal Data you have provided to the Company in a structured, commonly used, machine-readable format.
You may also ask for your Personal Data to be transmitted directly from the Company to another controller where technically feasible. Exercising your right to data portability does not affect your right to erasure. Data portability must not adversely affect the rights or freedoms of any other person.
Right to object
You may object at any time, on grounds relating to your circumstances, to the use of Personal Data concerning you where processing is based on legitimate interests pursued by the Company or by a third party. This includes profiling based on those interests. We may continue processing where there are compelling legitimate grounds that override your rights, freedoms, and interests, or where processing is necessary to establish, exercise, or defend legal claims.
In relation to direct marketing, You may object at any time to the processing of Personal Data concerning you, including related profiling.
Right to withdraw consent
You may withdraw your consent at any time for Us to process Personal Data about you. This will not affect the validity of processing carried out on the basis of your consent before its withdrawal.
You may submit a complaint directly to Us using the contact details provided below.
Our objective is to handle privacy matters clearly and fairly, explain how your Personal Data has been used, and provide an appropriate response to issues raised about its processing.
In certain circumstances, European Union or Member State laws may limit the rights relating to your Personal Data described in this section 13.
We will provide the information requested under your rights in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two additional months where necessary, depending on the complexity and number of requests. Within one month of receiving your request, we will notify you of any extension and explain the reasons.
Unless otherwise provided in section 13, the information requested under your rights in section 13 will be provided free of charge. If a request is manifestly unfounded or excessive, especially where requests are repeated, we may charge a reasonable fee to cover the administrative cost of providing the information or taking the requested action. We may also refuse to act on the request.
If the Company has reasonable doubts about the identity of the person making a request, it may request the additional information necessary to confirm that person’s identity.